I am interested to find out why Projects were not working for you.

I have not gotten a crystal clear understanding of the DISADVANTAGE of just using sub-customers in some situations.

I wish Intuit would post a detailed article saying “HERE are examples of where you would probably use SUB-CUSTOMERS but HERE are examples of where you would need to use PROJECTS.”

And also Intuit needs to compare those two situations to the equivalent in DESKTOP since that is where many of us have done job-costing for decades.