I understand that you are experiencing a technical error during the bank reconciliation process in QuickBooks Online (QBO), Jo-Le. I'm here to ensure that your accounts match your bank statements.
We can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses.
Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
However, If the transaction still shows the incorrect amount, I recommend contacting our Customer Care Team. They have the tools to securely look and investigate why you keep having this issue in your account.
Here's how to reach them:
- Click the Help menu in the upper-right-hand corner.
- Type in "Talk to a human", then press Enter.
- Select Contact Support Team.
- Type again Talk to a human and click Contact Support Team.
- Choose a way to connect with us.
Once everything is good and ready to reconcile your account. Visit these helpful resources for reconciling accounts:
Tap the Reply button if you have additional concerns or clarifications about reconciling accounts in the program. I'll be happy to assist you anytime.
