Thanks for joining this thread, @lsmeridian.

If you still experience the same thing even after performing the steps provided in this conversation, I'd recommend reaching out to our QuickBooks Desktop (QBDT) phone support team. They can pull up your account in a secure place and further verify the root cause of the issue. 

You may also consider browsing through this article to resolve printing problems in QBDT: Resolve printing issues.

In QBDT, it's easy to get a copy of your payroll information, employee details, and data for your business finances by pulling up payroll reports.

​​​​​​I'm always around here in the Community if you have any other QuickBooks-related concerns. Feel free to leave a reply below. I'm just a few clicks away to help. Take care.