Hi @Accountant95,

Currently, we have an ongoing issue where users aren't able to activate Direct Deposit. Rest assured our engineers are diligently working for a fix.

To ensure, you'll get an update about the resolution, I recommend contacting our Payroll Support again. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-53991.

You can follow the steps provided by @Rasa_LilaM to reach out.

Thank you for your patience while we're still working for the fix. Please know that you're always welcome to reply if you still have other questions or concerns with payroll or direct deposit. I'll be around for you. Take care and have a great day ahead.