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Thanks for coming back to us, @betsy59.
Since you already have performed Charies_M suggestion, I recommend contacting our Customer Care Support. They have the appropriate tools to pull up your account and check why this warning keeps on appearing in your QuickBooks Desktop.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- We’ll provide you a few support options. Select which one is best for you.
Our supports are available every Monday-Friday from 6:00 am-6:00 pm and Saturdays from 6:00 am-3:00 pm.
After reaching our support, please feel free to leave a message if you need further assistance. The Community is always here to help you. Take care!