Hi there, Windpoppy. I appreciate you confirming the issues you're facing in processing your payroll. I recommend contacting our QuickBooks Online (QBO) Support team to securely review your payroll account. Let me provide you with the steps below.

Our support team can review your payroll account to determine why their payroll hasn't been processed.

Here's how:

1. Login to your QBO account.
2. Click the Help icon.
3. On the Search tab, enter Contact Us in the Search field.
4. Click the Contact Us button, then select either Chat or Callback.

Furthermore, I'm also adding this guide if you want a quick view of your payroll totals, including employee taxes and contributions, for future reference: Create a payroll summary report in QuickBooks.

We're always dedicated to helping you through your concerns. If you have other QuickBooks-related concerns, don't hesitate to reply to this post. We're here to help.