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I want to ensure this is taken care of, @steven.
Since the troubleshooting steps provided didn’t work for you, I recommend contacting our Technical Support Team. They will be able to investigate the leading cause of the issue and determine the correct solution in a secure setting.
- Click Help on the top right corner of the screen.
- Go to the Search tab, then click the Contact Us button.
- Enter a brief description of your concern.
- Proceed with Continue, then choose Chat or Callback.
Additionally, you can visit this article about running and customizing reports in QuickBooks Online (QBO): Run payroll reports.
If you have any other questions about payroll paychecks in QuickBooks, feel free to ask. I'm here to help. Take care.