Thanks for joining this thread.
I see that you also have a similar concern about employees not receiving their direct deposit. I'd be glad to help and share additional information to resolve this.
When an employee doesn't receive their direct deposit, it's possible that it was rejected or mistakenly allocated to a different employee. Here are common scenarios on why your employees won’t get their direct deposit:
- Scenario 1: The account or routing number is incorrect
- Scenario 2: The account is for another employee
To rectify this, make sure to check your employee's direct deposit bank account details. You can also utilize this article for more details: Handle a direct deposit paycheck that was not received by an employee.
If there are issues with the bank information, the funds will be rejected and returned to the employer's account. This process will take 2-3 business days after the pay date. If the employee still did not receive the funds by 5 PM after the settlement date, please give our Support Team a call so we can do a direct deposit trace.
For additional insights into direct deposit rejection, I encourage you to consult the following link as a helpful resource.
I'd love to know how this goes. Please get back here for any updates about this. If you have additional questions about direct deposit in QuickBooks, feel free to leave a reply. I'm always around to lend a hand. Keep safe.
