Thanks for becoming part of the Community, aliciah45.
 

Your direct deposit funding timeframe determines how many days in advance of a paycheck's date that you send the payroll to Intuit for processing.
 

You may have one of the following time funding times:
 

• Same-day - Workers are paid the same day you send payroll to Intuit. This is only available with a Premium or Elite subscription.
• Next-day - Workers are paid the next banking day after you send your payroll to Intuit.
• 2-day - Workers are paid two banking days after sending your payroll to Intuit.
• 5-day - Workers are paid five banking days after you've sent payroll to Intuit.

I'd initially recommend confirming what your funding time is set to.
 

Here's how:
 

1. Use the Gear () icon, then go to Payroll settings.
2. Scroll to your Direct Deposit section.
3. Review the funding time above your direct deposit limits.

Now you'll know how long it currently takes for employees to receive their funds.
 

There's also a few scenarios which can cause an employee to not receive their funds on time:
 

• An employee's bank account information was entered incorrectly.
• There's a problem on the financial institution's side.
• The pay date occurs on a weekend or holiday.
• Your direct deposit payroll was submitted after the cutoff time, which is 5:00 PM Pacific Standard Time. When this happens, payroll will be processed on the next banking day.

If your situation falls under the first two listed reasons, funds will be rejected back to Intuit, then returned to your bank account they came from. This process can take 2-3 business days after the scheduled pay date.
 

In the event your employee still didn't receive their funds by 5:00 PM after the set settlement date, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.
 

I've also included a few detailed resources about working with direct deposit which may come in handy moving forward:
 

• Pay your employees on time
• View or change your direct deposit funding time
• Handle a direct deposit paycheck that was not received by an employee

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Friday!