Hello there, @kim265. I can see the urgency of fixing the issue, and I appreciate you for bringing this to our attention.
Since the problem persists, I suggest contacting our Customer Care Team. They have the tools to pull up your account to investigate the root of the problem.
To reach them, here's how:
- On your QuickBooks account, go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Choose Contact Us.
- Enter the issue or topic in the field box, then select Continue.
- We’ll provide you with a few support options. Choose which one is best for you.
You can also check out this link for more information on contacting them: Contact Payroll support. Ensure to review their support hours to know when agents are available.
For future help, you can visit our Help Articles hub for QuickBooks Desktop if you need related references in managing your account and other related transactions.
If you have other questions concerning QuickBooks, let me know in the comment section below. I'm always here to help. Have a good one!
