Hi @Kbs2022,

Thank you for posting here in the Community. I'm here to help you activate Direct Deposit for employees in QuickBooks Desktop.

You can perform some steps to verify your access and determine if you're the admin in a company file. To view all roles and their permissions, you can run a Permission Access by Roles report.

Here's how:

1. Click the Company tab at the top menu bar, then select Users.
2. Select Set Up Users and Roles.
3. Enter the admin password, then hit OK.
4. Go to the Role List tab and select View Permissions.
5. Choose the roles you want to review, then select Display.

Two admin roles in QuickBooks can manage Intuit account user management. To learn more about the difference between the Primary and Secondary roles and how to transfer the role, check out this link: Transfer the primary admin role in QuickBooks Desktop.

For the Payroll Admin information, you can visit your Intuit account to check and update the necessary information. It contains details of your account and subscriptions.

Once everything is correct, you can continue activating your direct deposit. If there are pending test transaction amounts, you can follow these steps:

1. Open QuickBooks and sign in as the QuickBooks Admin.
2. Click the Employees tab at the top menu bar, then select My Payroll Service
3. Press Activate Direct Deposit.
4. Sign in to your Intuit Account.
5. Enter the debit amount twice, then select Verify.
6. Enter your payroll PIN.
7. Select Submit, then Ok.

Also, I want to share this article which contains information about some frequently asked questions when using direct deposit in QuickBooks: Set up your company payroll for direct deposit.

Click the Reply button if need more assistance with the Direct Deposit activation. I'm always available to lend a hand in this space. Take care.