I’m here to help and ensure you'll be able to clear those payroll liabilities dues, ShaunaS. 

There are several possible reasons why this is happening on your end. We need to make sure we set up Workers Compensation and record the payment correctly in QuickBooks.

For using the manual process for the Workers Compensation feature, we can either pay using payroll liability checks or through the scheduled payments feature.

Before doing so, let's ensure that we updated QuickBooks to the latest release and downloaded the payroll tax table. Then, we can follow the steps below on how to do payroll adjustment so we can clear out those amounts in your payroll liabilities: 

1. Click the Employees menu and select Payroll Center.
2. From the upper left, click the Transactions tab.
3. Click Liability Adjustments and double-click on the adjustment you created.
4. Select the Employee radio button and select employee from the drop-down.
5. Review the date and ensure that you use the same date as the last paycheck of the affected quarter or use today's date if you’re working on the current quarter.
6. Click OK.

We might want to visit these resources to learn more about managing payroll liabilities in QBDT:

• Set up and pay scheduled or custom (unscheduled) liabilities.
• Remove or delete a scheduled payroll liability.

Don’t hesitate to leave a message if you have other payroll concerns. I’m always here to help. Have a great day and always take care!