Hi @KCM,

I can see that you haven't receive a call from us about the status of the migration from paysuite to Advanced Payroll. I suggest contacting QuickBooks Customer Care team to verify and check further what are the other way to migrate it so that you can process the payroll.

Here's how to contact them:

1. Select the ? Help button.
2. Click the Contact Us button.
3. Enter your concern and choose how you wanted to be assisted.
4. Provide your details so that they can reach out to your via chat or a callback. (You can also get the phone number if you are have transacted within the support hours)
5. Confirm your transaction.

So that you can be assisted right away, please take note of our support hours:

• Messaging: 8:00 A.M. to 12:00 Midnight from Monday to Friday and 8:00 A.M. to 7:00 P.M. during Saturday and Sunday.
• Phone: 8:00 A.M. to 7:00 P.M. from Monday to Friday.

Thank you for your patience as we work to keep our staff safe. Count me in if you need anything else. I'll be here to help. Take care.