Thanks for getting back to us, @VW_2020.

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, try to connect your bank again to double-check. Refer to this article for further guidance: Connect bank and credit card accounts to QuickBooks Online.

If everything looks good, go back to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

Please know that I'm only a post away if you have any other issues or concerns. I'll be here to help. Have a good one!