I know this hasn't been an easy process for you, Greenie1.

Let me make it up to you by ensuring you'll get a detailed explanation of why this is happening.

Since the fixes didn't work, I recommend contacting our QuickBooks Support Team. They have full access to your account and can review the cause of this issue. They can also provide additional solutions to ensure this gets resolved.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click on I still need a human.
5. Hit Contact Us to connect with our live support.
6. Choose Get a callback.
   

To ensure you'll be assisted on time, please see our support hours.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to comment below.