I appreciate your response Jen - I hope you can appreciate my frustration - I've been back and forth on this thread for over a week now, and I've been told by other QuickBooks team members that they were going to get back to me, and haven't heard a word from them. I look forward to hearing from you, and I hope this issue can be resolved, as well as some reassurance given to me that this will not be an issue in the future. Trying to run a business is difficult enough without having to deal with unnecessary errors from software which I pay good money for.