I appreciate all your efforts in trying to fix the issue and sharing with us the result. Let me guide you in the right direction to get back on track.
Since the issue persists, I suggest contacting our Customer Care Team. This way, they'll be able to provide accurate steps to resolve this.
You can follow the steps provided by my colleague Maybelle_S on how to reach them.
To ensure your staff is always aware of the tasks that need to be completed, check out this article on task management: Add and review tasks for your team in the Task menu.
Additionally, you can utilize the following resources to learn more about the various choices for user roles and access permissions, as well as manage user profiles within your program:
Keep me posted if you have additional about a specific task or need further assistance while working in QuickBooks. I'll jump right back in to assist you further.
