I'm having the same issue. I've been using QB Desktop Payroll for over 25 years. My CAMPs account shows QB versions 2007 and 2012 (which I obviously haven't used in ages), but does not show my current product (Desktop Pro Plus 2024).  I do see "Claim Primary Contact Access", but I am already the primary contact.

I've also tried logging in through My Payroll Service within Quickbooks, but it asks for my email address and phone number to log in. I know the email address is correct, and I've tried every phone number I can think of, both personal and business, but it doesn't work.

Washakie, did you ever find a solution?