Good morning, arp@sbchocolate.
Thanks for taking the time to reach out to the QuickBooks Community. I hope you're having a great day so far.
Web browsers collect cache to save time when loading repetitive data and images. Over time the files can become outdated and corrupted, causing issues like the one with your companies. Let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window to better isolate this issue. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Please be sure to restart your browser once the cache has been cleared so the changes can take effect.
If you continue to have issues switching between companies, I recommend contacting our Customer Care Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
- Go to the Help icon on the top right.
- Enter your concern in the search field.
- Choose Talk to a Human.
- Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
- Press Contact us.
- Tap on Continue.
- Choose Message an agent or Get a callback.
Please let me know if there is anything else I can assist you with. I'm always around to lend a hand. Take care!
