Hi there, BrianHart. 

I understand the hassle this issue has caused you. For security reasons, we’ll have the owner get connected to our Customer Care Team. This way, they can definitely be on the line and provide the needed information.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.

Also, kindly update me on the result of the call. I want to make sure this is resolved so you're able to work with the program without any service interruptions.