I appreciate you for getting back to us, @YDP Norma. I’ll chime in and help you sort out this issue with QuickBooks Self-Employed. 

There are times when an issue like this occurs when we encounter a browser-related issue. We can fix this by running some basic troubleshooting steps.

I suggest performing the steps through a private window. It's the best place to check for browser-related issues while working with QuickBooks. To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

 
If it works fine, you can go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the results.

Just in case you're still getting the same issue, you can reach out to our Contact Support Team. They have the tools to pull up your account in a secure environment and will provide assistance with your concern.

I'll be around if you need further assistance with QBSE. I'm very eager to help. Take care!