This isn't the kind of experience that we want you to have, Thompson Improvements.

Please know that we also follow protocols to protect the integrity of our clients' accounts. That’s why, sometimes, it takes time to verify the information we request. However, it won’t take 2 years, as you mentioned. You can wait for feedback within 3 business days, but if you don’t get any, feel free to contact them again.

Lastly, I want to assure you that we'll look into your clients' issues, and we'll take action based on the information we have. If there's anything that I can help you with, just shoot a response below. Take care!