Good evening, @Dash27.
Thanks for following the thread and sharing your concerns. I'm happy to lend a hand with your user issue.
Since it sounds like you're stuck in a loop, I recommend clearing the cache from your browser, as mentioned by my colleague above. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like your identity not confirming correctly. I've included the links for all supported browsers that contain the steps to clear the cache below.
Once you've cleared the cache, please ensure to close the browser and reopen it so the changes can take effect.
Let me know if you continue to have issues. I'll be here every step of the way. As always, feel free to reach out to the Community at any time. Take care!
