I acknowledge your sentiments concerning the message in question, Hud.
Having a good relationship with your customers is crucial when handling business activities. I recommend that you express your request to our software engineers to update the message to avoid any misunderstandings by your customers. Our engineers are eager to receive your feedback and actively encourage you to share your insights and suggestions, as they may consider adding this to future upcoming updates.
To send your input, here's how:
- Open your QBO account.
- Go to the Gear icon and select Feedback.
- Enter your suggestions and then click on Next.
It is possible to cancel or reimburse payments made in QuickBooks Online if you believe there has been payment fraud or an error. Check out this article: Void or refund customer payments in QuickBooks Online.
Kindly reply to this message if you need further help to manage your invoice payments or other related tasks. I'm available around the clock to provide relevant resources and guidance. Have a good one.
