Hi jeremy61, thanks for joining the Community :) - do the additional characters only show when print/previewing the invoice, or do they also show on the 'billing address' field when creating the invoice? 

Hello,

No they do not appear in the billing address when creating an invoice. They are part of my address rather that the customers.

Thanks

I have left the County field blank, it was London. Now the Lo has disappeared from the invoice. Thanks

Hello Jeremy, Lovely stuff, happy to see that has resolved things for you:smiling_face_with_smiling_eyes:

Hi - I am having the same LO problem - but I am in Quickbooks Online and I cannot see the cog in top right that is referred to in the answer from EmmaM?

Further - in my Intuit Personal Information I have tried selecting Middlesex from the State (why is it not County?) drop down but it does not resolve the issue. And I cannot see a blank option under State drop down 

Let's find out why you're not seeing the custom form style option, @Carty. 

You'll want to use an incognito or private window to check if you're able to access the Custom form styles option. Here are the keyboard shortcuts:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

If so. your cache and extensions are probably interfering with the scripts that QuickBooks is trying to run on the page. Clear the cache so you'll be able to work with a clean slate. If not, you can switch to a different browser.

However, if you're still unable to access it, I suggest reaching out to our support team to investigate further. They have the tools to securely pull up your account and double-check why is this happening. Here's how to reach them:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Once everything is fixed, you can start customizing your sales forms. For complete steps, see this link: Customise invoices, estimates, and sales receipts in QuickBooks Online.

Let me know if you have any concerns with custom form styles. I'll always be right here to help.