The Payments section doesn’t have the option to process the refund, robin-botha.

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You can go directly to the Return section instead. Here’s how:

1. Go to VAT from the left menu. 
2. Click the Returns tab. 
3. Go to Filed returns section. 
4. Click the drop-down arrow next to View summary. 
5. Select Record refund.  

Check this out for additional questions: VAT Feature Update FAQ.

Feel free to visit this site again if you have other concerns or would like to share some answers.