Wendy, to continue on this thread . . we pay for a service, that service price keeps going up, no other financial institution I deal with (I am QB Pro, have multiple clients on & off QBooks) takes as long for deposits as you all do & with this electronic age, we all know faster is possible, now you want us to pay to get it in that reasonable amount of time. On top of that, you charge us for direct deposits to employees and contractors/subcontractors & want to charge us for online bill pay, which any of us can get thru the bank for free (why do they give it to us for free, because they have our business!). QuickBooks should learn a lesson from this. The online product is inferior & fraught with bugs and lacking features Desktop had, the price keeps going up, your billing issues/errors to Pro's like me for my clients is a disaster (took me weeks & numerous calls to resolve a "ghost account" I was being billed for in error, now waiting for replies for 1-2 weeks on more billing issues) . . . you all need to value your clients & stop nickel & diming us for services. Take a lesson from Wells Fargo, nothing lasts forever if you don't take care of your clients. We used to be able to buy QB Desktop for about $300 and have any number of companies & use the software for years, now end clients pay $60+ a month typically, so $780 a year with no added services and they have to pay that every year. You are not winning points and many of us will start looking for less costly solutions whom every add on is not additional cost.
