Not applicable

Payments

Go through QuickBooks support to get the $9.99 option do not use the websites they all lead to Bill.com and they do not have this option. Have to work with QB support.
jessbru99568
Level 7

Payments

I called support, but they said there is absolutely no way to make an ACH payment through QBs?
Not applicable

Payments

My comment was on how to signup for "QuickBooks Bill.com $9.99 payment service", not how to make an ACH payment through QBs. With the QuickBooks BBill.com $9.99 payment service" you can enter in a vendor's bank account details and the payments can be made electronically, not sure if they use ACH. If you do not have the bank account details then Bill.com will issue and ail a check.
jessbru99568
Level 7

Payments

Ok. Yes, sorry I call it ACH, but that's what I'm looking for is the BillPay.
Micah-S
QuickBooks Team

Payments

Hi everyone, you can make ACH payments through the Bill Pay service in QuickBooks Online.  The link Memere posted is for Desktop.  The link here is for QuickBooks Online:  <a rel="nofollow" target="_blank" href="https://qbo.intuit.com/login?pagereq=billcom_learnmore?cid=ipp_billcom_ipd_billpay_icare_co-us">http...> .  NOTE:  You will need to be logged in to QuickBooks Online to view this link.

You can view the FAQs here and you don't need to be logged in:  <a rel="nofollow" target="_blank" href="https://community.intuit.com/articles/1490678-bill-pay-for-quickbooks-online-vendor-ach">https://com...>
jessbru99568
Level 7

Payments

Thanks, @IntuitMicah
I tried to run through the setup for it, but when I click next it spins for awhile then comes back and has me enter the same info I've entered 5 times now. Is there some other way to make this go through?
Micah-S
QuickBooks Team

Payments

Do you already have a bill.com account or have you had one in the past?  Also, are you using QuickBooks Accountant?
jessbru99568
Level 7

Payments

No never.
I use QBO Plus.
Micah-S
QuickBooks Team

Payments

Can you try clearing your Cache and make sure you are in Google Chrome?
jessbru99568
Level 7

Payments

I cleared the Cache and I always use Google Chrome, but still the same. It will not let me past the first answers.
Micah-S
QuickBooks Team

Payments

Is it the screen with the security related questions?
jessbru99568
Level 7

Payments

Yes, it asks for basic company info (legal name, address, EIN, phone, etc)
Micah-S
QuickBooks Team

Payments

Ok, let me get your email address from our team who works on community and I'll email you offline so we can get you connected with someone who can help.
jessbru99568
Level 7

Payments

Thank you!
Anonymous
Not applicable

Payments

I am having the same problems as jessbru99568.  I have tried Chrome, Firefox, and IE. None work, even after a hard refresh to clear cache. Now I cannot even verify my own identity, and there is no way to speak with a customer service rep at bill.com. Please help!
jessbru99568
Level 7

Payments

@tres.brooke  try emailing them. <a rel="nofollow" target="_blank" href="mailto:support@hq.bill.com">support@hq.bill.com</a> They got right back with me and were able to resolve the issue.
Anonymous
Not applicable

Payments

I spent over an hour on the phone with an Intuit rep, trying various strategies to resolve this. No success. Later in the call, he brought a bills.com technical rep into the conference call, who tried a few things on his end. Also, no success. The only alternate solution I was given was to manually provide documentation to confirm my identity (scan and email/mail a list of various documents). I have no time for this, and there's no reason I shouldn't be able to verify my identity digitally; I'm pretty well documented in QBO itself, and otherwise! So I've given up, in frustration. I've canceled our trial subscription to the app. We will not be using Online Bill Pay.
perfectsettings
Level 1

Payments

After 4 freaking hours on the phone with about 20 different customer support reps, I can answer the question. Hell no! QuickBooks online is not set up to allow you to make ACH payments to your vendors. Having saaid that, you can use add on apps that will allow you to do so. Check carefully before selecting an app. They all have limitations.... Shame on you Intuit!

IntuitLiz
Level 1

Payments

Hi, rprice

There is a way to set up payments from your bank to the vendor's bank.

You can find information for that process here:  http://support.qbo.intuit.com/support/answers.cfm?faq_id=5374
A few other facts that may help: 
Who needs to sign up at Intuit PaymentNetwork? Me, my vendor, or both of us? 
Both of you. Signing up for an Intuit PaymentNetwork account is free. Your vendor pays nothing to accept your payment. 

What if my vendor doesn't have an Intuit PaymentNetwork account? 
If your vendor hasn't signed up for the Intuit PaymentNetwork, you can still try sending your payment. We'll email your vendor and let them know that they've received a payment. They'll be notified they need to create a free Intuit PaymentNetwork account in order to get your funds deposited to their bank account. If your vendor chooses not to create an Intuit PaymentNetwork account within 14 days of your payment, we'll refund your bank account with your payment. 

I'm not sure if some of my large vendors will be checking their emails for payments. Should I still try to pay them via Intuit PaymentNetwork? 
We recommend that you do not try to pay these vendors via Intuit PaymentNetwork. Intuit PaymentNetwork works best for those small and medium-sized vendors that you can contact by email. 

How does PaymentNetwork record a vendor payment in QuickBooks Online? 
When you pay a vendor using Intuit PaymentNetwork, your QuickBooks Online records update automatically. You'll see 2 new transactions: 
A bill payment transaction that comes from the account you specified when you made the payment. 
A check transaction that records the 50 cent processing fee. This fee is recorded against the expense account you specified when you made the payment. 

That is the process available for ACH payments integrated with QuickBooks Online. 

Christopher-C
Level 1

Payments

The link on top dose not work, when you get to the site and choose the version it says its redirecting and then take you back to the prior page.
charper
Level 1

Payments

Do you receive a bill from Bill.com for the transaction fees?
Micah-S
QuickBooks Team

Payments

They will bill your credit card for the transaction fees and you can view your statements in Account and Settings/Bill Pay in the gear menu.
jessbru99568
Level 7

Payments

Ok. Is this the right thing that you all are talking about? @Memere

InLattice
Level 1

Payments

If you want to create ACH/NACHA to process Customer Payments / Vendor Direct Deposit using QuickBooks online data, you can use Intuit approved third party applications. See Intuit's app center at https://apps.intuit.com/app/apps/appdetails?shortName=app-b7rhf97pmg

InLattice
Level 1

Payments

If you want to create ACH/NACHA to process Customer Payments / Vendor Direct Deposit using QuickBooks online data, you can use Intuit approved third party applications. See Intuit's app center at https://apps.intuit.com/app/apps/appdetails?shortName=app-b7rhf97pmg