Welcome to the QuickBooks Community, mattjdahi26.
I can see how difficult this has been for you about holding a deposit in QuickBooks. I'll be sharing details with the possible cause of why the funds might be holding. Then, to ensure you'll be routed to the right support team assist you further on the payment and refund process if needed.
As I mentioned on this thread, once you have QuickBooks Payments to take and process payments in QuickBooks, we usually review payments or deposits to ensure everything is fine. Then, they complete the review within 2 business days and release or finish processing the payment.
Additionally, the customer payment usually reaches your deposit bank account within 2-3 business days of the transaction. It varies on the time you enter transactions and the bank you choose for payments to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits.
When clients pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. While ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks.
For additional information, you can click this article: Find out when QuickBooks Payments deposits customer payments.
Since it's already been seven months and the payment/deposit is still not deposited within the given length of time, I recommend contacting our Merchants Services Support Team. They are able to pull up your account and request information. They can also verify the status of the payment too and investigate why it wasn't deposited into your account yet. Also, provide details about how the refund process works.
Lastly, you may refer to this article to see further details on why the recent payment you accepted is on hold: Why are my funds on hold?. This also provides info on how you can change the email address on file.
Please post a reply below if you have additional questions about your deposit. I'll be more than happy to assist you again. Have a great day and take care always.
