Merchant Payment Processing in QB Desktop 2022

troy1 · ‎June 15, 2022

A client of mine recently upgraded to QB Desktop 2022.

Previously, they had been using QB 2019 and had integrated merchant payment solutions into QB 2019 to process payments.

Right now, when they try to manually process a payment, there is no prompt/confirmation of the activity. See screenshot below for what was prompted in 2019 vs. what was prompted in QB 2022

Adrian_A · ‎June 15, 2022

Thanks for the details, try1.

I want to ensure that we're on the same page so I can provide the correct way to fix the error.

Can you add a screenshot of the notification on the QuickBooks Desktop 2022 version?

I'll be keeping an eye on your response.

troy1 · ‎June 15, 2022

I am unable to add 2 screenshots to 1 post, please see below:

https://quickbooks.intuit.com/learn-support/en-us/payments/quickbooks-2022-payment-processing-unsure...

Jen_D · ‎June 15, 2022

Thanks for coming back to the QuickBooks Community, troy1.

I want to share further insights with the prompt you're seeing in QuickBooks Desktop 2019.

Before anything else, I'd like to share a disclaimer for you. Access to add-on services were discontinued for QuickBooks Desktop for Windows 2019 after May 31, 2022. This is because all 2019 versions of QuickBooks Desktop Pro, Premier, and Enterprise Solutions are no longer supported.

This is the reason why you're getting service discontinuation prompts as some online services like QuickBooks Payments will not work anymore. It might cause some interruptions to the processes you're used to before, so we recommend using the supported versions of the program when using the service.

Please see this link first to learn more about our discontinuation policy and how your software is affected: QuickBooks Desktop service discontinuation policy and upgrade information

Also, we need to forward you over to our technical team so they can help you out if you have further questions about this. Use these steps to contact us:

Open QuickBooks and click the Help menu.
Select QuickBooks Desktop Help.
On the pop-up screen select Contact us.
Click the Search for Something else button then type your concern in the Ask us anything box.
Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Come back here anytime for other concerns about using QuickBooks Payments on 2019 versions of QuickBooks. I'll be right here if you need other help with the program too. Have a good one.