savita-clearnexu
Level 3
‎December 03, 2021 05:17 AM

BUSINESS TO BUSINESS ACH INTUIT PYMT SOLN INTUITPMTS

We have 2 debits of $ 3.2k and $ 1.1k  respectively with the above description - how do we know what these payments are for?

 

Thanks

SN

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AbegailS_
QuickBooks Team
QuickBooks Team
‎December 03, 2021 07:32 AM

Payments

Thanks for posting to the Community, @savita-clearnexu.

 

Allow me to provide you with some information about identifying your payments.

 

 You can follow these steps to view a certain deposit transaction. Here's how:

 

  1. Sign in to QuickBooks Online.
  2. Go to the Sales menu and select the Deposits tab.
  3. Select the bank deposit you want to review.

 

For more details, you can check out this article: Find out when QuickBooks Payments deposits customer payments

 

If you need more information on payments, please contact our Payment Support team. The direct chat link for Merchant Service can be found here: Contact Payments Support.

 

For the most commonly asked questions with QuickBooks Payments, feel free to check out this link: QuickBooks Payments FAQ.

 

The Community will always have your back if you need anything else in running your business in QuickBooks Online. Wishing you and your business continued success. 

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savita-clearnexu
Level 3
‎December 03, 2021 07:45 AM

Payments

These are not bank deposits but spends (withdrawals).  Where can I get more information of this debits to our account in QB?  

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Mark_R
Moderator
Moderator
‎December 03, 2021 09:56 AM

Payments

Thank you for clarifying your concern, @savita-clearnexu.

 

I want to make sure these charges get checked, and I'd like to redirect you to the best support group available to get this reviewed.

 

Since we want to ensure your account is secured, I'd suggest reaching out to our QuickBooks Payments Team. They have the tools that can check your account in a secure environment and verify what the charges are. To reach them, you can check out this article: Contact Payments Support.

 

You want to learn how to check when QuickBooks deposits customer payments into your bank account. This article will provide you with detailed information: Find out when QuickBooks Payments deposits customer payments.

 

Please visit our Community forums again if you have other questions for QuickBooks Online. I'm always here to help, @savita-clearnexu.

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