Adrian,
This statement is not accurate according to banks I work with.
"This helps your bank to process the payment faster."
It is fine for QB to set whatever fees they want to charge, but most of us know enough by now that we do not believe it is to change the banks processing time as stated here and in other QB blogs. Several of our banks have on multiple occasions stated that it not true.
It is just a fee to create revenue for Intuit if they are not able to have free use of the ACH transaction funds for themselves for that 1-2 weeks of ACH "delay".
The NACHA rules that most financial institutions follow for ACH transactions are pretty clear about transaction delays and they are not at all as described by the moderators on the QB community.
Please stop blaming the "banks" or "the system" or "the network" or.... Intuit/QB should just own up to the fees they want to charge and move on. They are low or at least competitive for the most part and when they have you, the moderators, mislead/mis-characterize/spin/twist the story into something else it makes us not able to trust you anymore either.
For a financial institution, what could be more damaging than throwing away the trust with your customers over some fees you are going to charge anyway one way or another anyway?
If you were honest about the fees just being a way to make money for the convenience of the transaction or because you were not going to charge for the ACH transaction if we let you float the funds, I could understand that approach. Not being upfront about it though and dishonestly blaming others is the part that is very troubling to me when you want us to do business together.
If Intuit/QB will not be honest about things that are this clear and obvious with just a bit of homework, what else are they not honest about where it is harder to ferret out the truth?
Thank you.
