mmaroond
Level 1
‎October 07, 2024 07:58 PM

Has anyone had the following issue? "The pay run is taking longer than expected to complete its calculations" I am unable to open pay run complete.

The pay run is taking longer than expected to complete its calculations. You can either

Wait a bit longer
Return to the pay run list (the calculations will continue)
If this issue persists, please contact support for assistance.
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IntuitSheila
Level 8
‎October 08, 2024 09:04 AM

Payroll and STP

Hi mmaroond,

 

Thanks for posting in the Community!

 

There could  be a new update made in the payroll system causing this message and latency in QuickBooks Online Payroll. To better help you in checking your payroll connection, I recommend contacting directly our Customer Care Team. That way, they can ask for your details in a secure form and they have the right tools to check the connection.

 

To contact support:

 

1. Click on the Help (?) icon in QBO.

2. Click on either Assistant or Search tab.

3. Enter a short summary of your concern.

4. Click on Contact Us.

5. Click on Continue.

 

  • Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
  • Call us. M-F, 8:30 AM to 6:30 PM, AET.

 

Drop by again in the Community if you have other questions. I'll be around to help you.

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