DJ64
Level 1

Is anyone else having trouble finalising their payrun?

 
Kass_B - Product Champion
Content Creator

Payroll and STP

Hi DJ64,

 

We are aware some customers were briefly experiencing delays when running certain tasks in payroll. We escalated this a short time ago and are happy to advise the issue no longer persists. If you are experiencing a different issue, please feel free to reply with further details on any errors and so on and I'd be happy to assist further.

 

-Kass

MINAT
Level 1

Payroll and STP

I am unable to scroll the finalise payrun page down enough to click the green button

Please help

Steven_Product Champion
QuickBooks Team

Payroll and STP

What I would recommend is that if you are unable to see the Green Finalise button, that you try zoom the page out of the screen. This can done by doing on your Keyboard Control + minus button on ( - ), alternatively you can use the wheel on your mouse to roll back to zoom out. 

 

Try this and let us know how you go when on the finalise payrun screen.

 

-Thanks