I got scammed by this group, too. I googled quickbooks help numbers. The original number I had for support was not answering, so I tried this new number: 877-382-1557. I had a 2 minute phone call with a guy who said he would have the supervisor call me back. The number the new caller called from was 844-311-1001. He claimed to be Intuit support. I told him I had just gotten off with quickbooks a couple days ago (was charged for that support call as well) and the support guy said if I needed anything else in the next 9 days, to give a call back. So the new caller knew I was looking for quickbook support.
He said he could help me with it. I fell for it, thinking it was quickbooks/intuit. The new caller said my computer was not syncing with Quickbooks and had to be updated. I had been getting warning (legit warning from quickbooks) that there was an update available.
This guy charged me $499.99 for the fix and 30 days for any follow up services. He also tried to upsell me to take the 699.99 version to have support for the year. I hate that these guys are getting away with this. It's hard to know who to trust. I think I will be moving my accounting to another company. Very frustrating.
