We recently moved back into our building and had a network mess and I called Intuit support from the link posted above and it takes me to a screen where i have two options: start chat or wait for a call back. I received a call from a female (Indian accent) who charged me 75.00 to assist me in my issue with 2018 Premier Pro. they used glance.intuit.com to remote in but never using the mouse. they had me control the mouse and go through the trouble shooting process. It was then escalated to level 2 help support and I was connected with John who resolved the issue. then right after i receive an email that my account could have been engaged in fraud by a third party. I have been receiving these emails for a week with threats that my account would be suspended if I didn't respond and verify sensitive information. so i called back through the same official channel i used to resolve my issue, and they had me verify my information then told me I had to filled a form from an article:
https://community.intuit.com/articles/1869393-how-to-handle-a-contact-on-an-account-flagged-as-affec...
to remove a yellow flag and when the links were not working the service rep (male indian accent) said not to worry the back end team will verify and add extra security protection to my account. Been with QBs for 13+ years and never had to go through this. Was I just had? everything points to me being had, but I was using the intuit help desk and click the call back option.
