I can imagine the situation you’re in right now, @John.
To ensure you get the most recent improvements of QuickBooks Desktop (QBDT), I recommend installing the new updates for the program. This way, we can ensure your software is equipped with the latest security features and fixes.
If you still receive the prompt message after updating it, I recommend uninstalling and reinstalling it. A clean install fixes issues that keep you from opening your company file and a few other situations in QBDT.
Let me show you how:
- Go to the Windows Start menu.
- Search for “Control Panel”, then open Control Panel.
- Select Programs and Features or Uninstall a Program.
- From the list of installed programs, select the version of QuickBooks Desktop you're having problems with.
- Select Uninstall/Change and then Remove.
- Then select Next.
- Once done, reinstall QBDT.
You can also read through this link for more details: Clean install QuickBooks Desktop.
In case you run through some errors reinstalling the software, check out this article that can guide you in handling the situation accordingly: Fix QuickBooks Desktop install errors.
Keep me posted if you have other follow-up questions about updating QBDT, you’re always welcome to share them with me. I’m always around ready to help and back you up. Keep safe, and have a good one.
