aquaclear
Level 4
‎June 09, 2020 08:29 PM

How do you setup Web Mail in Quickbooks Desktop Pro 2019?

Not sure if this is the best subforum to post this question in.  But here goes...

 

How exactly do you setup "Web Mail" in QuickBooks Desktop Pro 2019?

I tried to set it up using my "@outlook.com" address.  As I use an @Outlook.com for my company emails.

 

But if I bring up a Customer and click the email for that customer I get a Warning popup.

It says: 

Warning

Your email cannot be send because QuickBooks does not support the email program you are using. The supported programs are Outlook, Outlook Express, Windows Mail and Mozilla Thunderbird.

 

I have the Windows 10 Mail app installed and working.  Is that different than Windows Mail mentioned in the warning?

 

What should I do to get the email to work?  Also will all sent emails show up in the Sent Email tab?

 

 

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AileneA
Moderator
Moderator
‎June 09, 2020 09:55 PM

Other questions

Hi there, @aquaclear. 

 

Thank you for reaching out to the Community. It's my priority to help you sort this Here are some of the possible reason why you're getting this warning.  

 

  • Your using a QuickBooks version which doesn't support Outlook.
  • There's an issue with Outlook installation.
  • Your profile is not set up in Microsoft Outlook.
  • Outlook is not the default email program.
  • Your QuickBooks is hosted on the Cloud and your service provider doesn't have Office installed as a hosted application. 

 

We need to check if your outlook is set up as your default email program for your email, contact and calendars.   

 

We can Edit the mail profile in Windows. Here's how: 

  

  1. Close your QuickBooks.
  2. Go to the Windows Start menu, then search the Control Panel.
  3. Press Control Panel, then enter Mail in the Search control panel field.
  4. Select Mail, then Show Profiles.
  5. Mark the Always use this profile checkbox, then OK.
  6. Open your QuickBooks, then set up Outlook for email.

 

If you can't find the Mail in the Control Panel, you might need to try these steps.

 

For more detailed steps, you can refer to this article: Fix Outlook is missing in send forms preferences.  

 

Please don't hesitate to post in the Community. We are always here to lend a hand. Have a great day!

 

 

 

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aquaclear
Level 4
‎June 11, 2020 07:36 AM

Other questions

Hi, thank you for your pasted response, I have seen that posted to others, but that does not work.

I was trying to say that I don't have Office 365 on my desktop.  So I don't have the Outlook program in Office 365.

What I do have is an email associated with "outlook.com", notice the ".com".  It is like having a gmail account at gmail.com.  Or a yahoo account at yahoo.com.

 

I looked up the smtp server and port for outlook.com email but it did not work, but maybe had the wrong server address and port

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Kendra H
QuickBooks Team
QuickBooks Team
‎June 11, 2020 09:07 AM

Other questions

Hi there, @aquaclear. 

 

Thanks for following up on this thread. I'd be happy to help you connect your email to QuickBooks Desktop. 

 

You can send transactions through Webmail or Outlook. First, you'll need to contact your internet or email provider to get the following info:

  • Username
  • Password
  • Incoming email server address
  • Incoming email server type
  • Outgoing email server address 

 

Next, you'll set up Outlook:

  1. Go to the QuickBooks Edit menu. 
  2. Select Preferences and Send Forms. 
  3. Click on Outlook and OK. 

 

For more detailed instructions, you can refer to this article: Connect your email to QuickBooks Desktop. 

 

If you have any more questions, please don't hesitate to comment below. I'm always here to help. Have a good rest of your day!

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