Thanks for joining this thread, @RD2018.
You should be able to receive the invoice for usage fee if you're the Master Admin on your company file.
If you're not able to receive an email from Intuit, it might be caused by any of the following:
- The email was moved to your Junk or Spam folder.
- You use a custom email domain (example: johndoe@mycompany.com) or an email client (Outlook, Exchange, AOL, Thunderbird, etc.).
- Your internet service or domain provider blocks the QuickBooks Payments email address.
To find out what to do if you can't receive any emails, you can check this article: Unable to receive Intuit email.
You can also contact our QuickBooks Desktop Support Team they have additional tools to pull up your account in a secure environment and further assists you in printing credit card statements for the usage fee.
Here's how to contact our customer support:
- Select QuickBooks Desktop Help from the Help menu.
- You can also press F1 on your keyboard to bring up the same Help Panel.
- In order to route you to the correct support expert, we need to know what type of question you have.
- Click Continue.
- We’ll provide you a few options. You choose which one is best for you.
Please know that I'm just a post away if you have any other questions about the usage fee. Have a good day ahead!
