Thanks for following up after trying those steps, mcagymnastics.
The Custom Transaction Numbers option will need to be on for automatic sequential numbering on the journal entries. Since you saw that it was already on and the entries weren't automatically numbering, I recommend clearing the cache to rule out any browser related issues. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If it gets too full it can potentially cause certain viewing and performance errors within the system. Clearing the cache will remove what's causing the communication to be broken with the numbering function. Here's how to get this done in Chrome for example:
- At the top right, select the More ⋮ icon.
- Select Settings.
- Select Privacy and security.
- Select Cookies and other site data.
- Select See all cookies and site data.
- Type “intuit” in the search bar to find Intuit cookies.
- Select Remove all shown or the trash can icon.
- Restart Google Chrome for the changes to take effect.
The following article provides similar steps depending on which browser you're using: Clear cache and cookies to fix issues when using QuickBooks Online
Please give this a try and let me know how things look afterward. I'll be here if you have any other questions.
