How come the global search function does not work and search works in a specific account.

bbello121

If I go to the global search bar and enter an amount like 223.10 and search it says no results. If I go to my Amex account and search within that account it finds it. I can't manually search 40 accounts. This used to work. It has not worked in a week for me. Using Chrome, tried Edge, tried Chrome incongnito mode. Same results. Got chat help, they have no idea.

AdonL

We value your efforts in taking the necessary troubleshooting steps, including trying different browsers and contacting chat support, Bello.

At this point, I recommend reaching out to the QuickBooks Online Live Support team again, since you can successfully find the transaction in the specific Amex account, but not via the global search. This step ensures your situation receives the attention it needs from specialists who can address more complex technical issues.

Feel free to click the Reply button if you have more questions.

How come the global search function does not work and search works in a specific account.

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