Hi, mbe-mac. Since the screen keeps displaying "we're fetching your data", start by refreshing your browser page to reinstate the connection issue. 

If refreshing doesn’t work, log out of QuickBooks completely:

1. Click your Profile Icon in the top-right corner of your screen.
2. Select Sign Out.
3. Then, wait a few moments and log back in to restart the session.

Let us know in the comments if you have additional questions. We'll be here to assist you.