Thanks for turning to the Community for support, lisa-2i-t-com.
I want to make sure your employees are able to enter receipts in the QuickBooks Online account.
As an initial troubleshooting step, I recommend clearing the browser cache. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If it becomes too full it can potentially cause certain viewing and performance errors. Clearing the cache will remove anything that's preventing the receipt entries to update properly. Here's how to get this done in Chrome for example:
1. At the top right, click More (three vertical dots) and then Delete browsing data.
2. Choose a time range, like Last hour or All time.
3. Select the types of information you want to remove.
4. Click Delete data.
The following article provides similar steps depending on which browser you're using: Clear cache and cookies to fix issues
Your employees can also do this if they're using the QuickBooks Online mobile app by going to the Help menu at the top of the screen, then choose the Reset App Data option from the drop-down menu.
This link offers details to fix common errors in the mobile app for Android.
Please give these steps a try and let me know how things look afterward. I'll be here if you have any other questions.
