I deeply know how it feels to experience crashes when trying to log into QuickBooks, @Jcross79, especially when it's only affecting your profile. Let's work together to tackle this issue involving the error code related to an employee's SS number and get you back into your account smoothly.
To start, I'd like to ask you a few questions. Could you please specify what error you see in your QuickBooks Desktop (QBDT) account? Did you receive error messages like H202 or H205 while in multiuser mode?
If so, you can manually perform the steps for H202 in this article on what to do if you see them in QuickBooks Desktop: How to fix Error H202 and H505.
However, if there are no related error messages, as previously mentioned, you can update your QuickBooks Desktop account and reinstall. Please make sure to back up your company file before updating it.
You can follow these steps to update the program:
- Go to Help and select Update QuickBooks Desktop.
- Select Update Now, then Get Updates.
- Close and reopen QuickBooks to install the update again.
Further details are shared in this article: Update QuickBooks Desktop to the latest release.
Additionally, I've got you this article in case you experience issues in having a backup of your company file: Restore a backup of your company file.
I'm here and ready to assist you with any more questions or concerns you might have regarding your QBDT account. Please feel free to share any further details or issues by replying below. I'll be on standby, ready to assist you, @Jcross79.
