I can see the urgency of getting this resolved right away, @sbbiscuit.
Based on our records, the investigation is still ongoing and we don't have a specific time frame for when this will be fixed. Rest assured that this issue is being taken care of with utmost urgency. If you haven't yet, I recommend contacting our Phone Support team so they can add you to the affected users list. Once added, you'll receive an email notification about updates on the investigation.
Here's how to connect with them:
- Go to the Help icon in the top right-hand corner.
- Select Search, then press the Contact Us button.
- Enter your question in the box and hit Continue.
- Choose the best way you'll want to reach out to us.
They can accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.
Once everything's fine, you can keep track of your customer's payments after they pay their invoices.
We appreciate your patience and understanding on this matter, @sbbiscuit. Please leave a reply below if you have further concerns about managing invoices in QuickBooks.
