Mary with WestCoast
Level 1
‎December 29, 2023 11:40 AM

3rd party app RedTeam

We have connected the 3rd party app RedTeam to our QuickBooks Online Plus account. When vendor bills export from RedTeam to QuickBooks Online, the due date year is incorrect. The due date year is always 1 year in the future.

 

We chatted with RedTeam support about this problem and they said the following: I confirmed with my team and the terms you configure and use in RedTeam have no relation to the original due date of the invoice when it is sent to QBO. It will always be one year out from the due date you designate in RedTeam. Once executed in RedTeam, the proper due date is sent to QBO.

 

RedTeam's response does not make any sense to me so I am asking the QuickBooks community for help hoping someone else has come across this problem and have found a solution. Currently, our work around is to open every bill in QuickBooks with the wrong due date and manually correct the year. A permanent fix would be tremendously helpful. Thanks for your time!

#RedTeam #3rdpartyapp 

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Mary with WestCoast
Level 1
‎December 29, 2023 11:59 AM

Other questions

I ended up chatting with RedTeam again and found an agent who walked me through the steps to fix it. Thought I'd share it here in case anyone else has the same issue.

 

In RedTeam, when you are creating a vendor bill (invoice) and get to the approval screen you have to check mark the box that says "execute this disbursement upon authorization" and then approve it. This makes the Bill due date in QuickBooks Online be correct. This worked!

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