Other questions
Thanks for joining the thread, offdwall10 and billhdz.
Currently, we're working on compatibility patches for all of the supported versions of QuickBooks for Mac. We have to wait for Apple to release the final version to the public before we can officially test the software. We hope to have this done within 1-2 weeks from the time the new operating system is released. QuickBooks Mac Plus 2022 and 2023 along with QuickBooks for Mac 2021 should have their patches as soon as possible.
We are aware of a few issues with QuickBooks on macOS Sonoma. One is a hang when opening the company file, which can be resolved by holding the Command key while entering login information to suppress open windows. Another is related to the Home page, so it is advisable to avoid opening it until compatibility patches are released. Additionally, there may be some unusual behavior with drop-down menus, particularly when using keyboard navigation.
Furthermore, there is an ongoing investigation regarding customers experiencing difficulties opening QuickBooks Mac on the new Sonoma OS. In light of this, I suggest reaching out to our support team if you encounter this issue. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative: INV-93522. Here's how:
- Select QuickBooks Help from the Help menu.
- Click Contact Us.
- Type in a short description of your concern, then Continue.
- Choose a way to connect with support.
For more details about our support availability, refer to this article: Contact Support.
Your patience and understanding are greatly appreciated as we work to address the issue. We look forward to providing you with the best possible experience in the future, offdwall10 and billhdz. If there's anything else that I can do for you, just tag my name in the comment section. Take care!
