The perpetual renewal discount of up to 20% off only applies if you bought a license from an authorized partner. You can cancel your current subscription and buy a new one from an authorized partner. Contact me in private and we will introduce you to a recommended partner.

Not sure how to contact you in private.

Thanks for dropping by the Community, @Janetccc.

I appreciate you for connecting with us here. Let me guide you to the best way to contact the right person to get the help you need. You may reach out to the support for the QuickBooks Solution Provider Program directly for assistance.

You can always refer to our Help Articles for further assistance whenever you need to. There are a variety of QuickBooks-related topics and instructions here.

Always remember that we're available 24/7 if you have more questions. We'll handle each query of yours in no time. Stay safe!

@Janetccc 

Click on my profile name and you will find our website address to send an email to.