Thank you for joining the thread, bjk.
We offer Data Service Plans. However, we don't call customers about plan payments unless you raised an issue with our support team and scheduled a callback. Normally, the Primary user will receive emails about renewals.
I recommend reaching out to our QB Desktop Support. That way, they can get your account details in a more secure environment and check your billing details. Aside from that, they can also log a note under your account about the call you received.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- If you have more than one account, select the account you want to use and then Continue.
- Select to chat with us or Have us call you.
I'm adding this article for your additional reference: Identify suspicious activity, phishing scams, and potential fraud.
Please don't hesitate to reach back out if you have other questions in mind. I'm just around to help.
