I wish you didn't have to go through that, Pleasefixthis.
Let me make it up to you by ensuring this gets resolved.
The QuickBooks Online application may not be updated, or the data may be full. These are possible reasons the formatting is off. Let's perform troubleshooting steps to resolve this.
To begin, let's update the app to make sure we have the latest features. Here's how:
- Open the App Store on your Mac.
- Select Updates in the App Store toolbar.
- Locate the QBO desktop app.
- Click Update.
Once done, let's reset the app data to clear its cache. It helps restore the application to its default settings. I'll show you how:
- Go to Help from the top menu.
- Select Reset App Data.
- Allow a moment for the process to complete, and then close the app.
If you get the same result, you can uninstall and reinstall the app to start a clean slate. You can check out this article to download the app again: QuickBooks Online Mobile App.
In the meantime, I'd suggest accessing your account via supported browsers.
Additionally, I've added an article that'll help you know which QuickBooks Online mobile app features that can help you achieve the tasks in the program: Compare Mobile App Features.
Please keep me posted on your progress in getting this resolved. I'm determined to help you succeed.
